Question 1

I have messaged on Instagram but have not received a reply.

Accepted Answer

Please email us at inf@gitajewellery.com (inf@gitajewellery.com)with any queries. We receive a high volume of Instagram messages and as a result we cannot answer every message. Be advised that we do not answer any questions relating to your order (refunds, exchanges or cancellation) via Instagram and all enquires should be made through email.

Question 2

How quickly are emails replied to?

Accepted Answer

We do our best to reply to emails received as quickly as possible. However due to a high level of emails, please allow for 24 hours before your email is responded to. Thank you for your understanding.

Question 3

Do you have a contact number?

Accepted Answer

We do not have a contact number and all enquiries are handled via email info@gitajewellery.com. (info@gitajewellery.com.)We endeavour to respond within 24hours.

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